FAQ'S

TEKS is built for performance. Every bar is designed to support training, recovery, and consistency, without unnecessary extras.

For all of the TEKS products using palm oil, we ensure that the ingredient is sustainably sourced.

If you are a UK customer and have not received your order within the estimated time frame above, please follow the below link to our courier’s website. You will need your order number which can be found in your dispatch email and on the. You can then track your delivery through DPD:

www.dpd.co.uk

TEKS bars are made for whenever you need fuel, before training, after sessions, or on the go.

If you wish to cancel your order, please email us immediately at info@fuelledbyteks.com with your order number and reason for cancelation. If we have not processed the order for dispatch yet, we may be able to cancel your order immediately. 

After this time, we unfortunately cannot cancel your order. If you refuse the parcel on delivery, it will be sent back to us by DPD and we will be able to process a full refund.

Protein Bars are not suggested for those under 14 years of age.

Informed-Sport is a global quality assurance program. The program certifies that every batch of a supplement product and/or raw material that bears the Informed-Sport logo has been tested for banned substances by LGC's world-class sports anti-doping laboratory.

We have a number of products on this programme and you can check us out on Informed-Sport’s website here.

We keep it clean. TEKS bars are formulated to deliver performance without unnecessary sugars, we only have 1.6G of sugar in each bar.

Vegetarians yes. However our protein bars contain real milk chocolate which isn't suitable to Vegans.

By default your subscription will be delivered to you every 30 days. But you can change, pause, or advance this in the Manage Subscriptions section of your TEKS account. 

If you wish to change the shipping address on your order, please email us immediately at info@fuelledbyteks.com with your order number with your new shipping address. If we have not processed the order for dispatch yet, we may be able to amend this for you.

After this time, we unfortunately cannot make any changes to the delivery and won't be responsible for the loss of any items. If the order is refused, it will be returned to us, which we can then process again for you to the new shipping address. 

No problems, you can cancel your subscription at any time via your account. However, you can pause your subscription at any time and re-activate at a later date.  

Yes, we can send your order to an alternate address. We will also need the cardholders billing address for security checks, but the order will be shipped to the address that you enter in the delivery details section of the checkout form.

Please be aware that we cannot guarantee that once your order is placed the shipping address can be changed.

Once your refund has been processed, please allow up to 5 working days for this to return to your account. If it has been more than 5 working days and the money has still not returned to your account, please contact us at info@fuelledbyteks.com